Refund policy
At Viborastorm, we want you to feel confident about your purchase. If you are not satisfied with your order, we offer a simple return process.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in their original condition, and returned with their original packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, and original packaging.
- Support: Our team will assist you throughout the return process.
- Restocking fee: No restocking fee.
Return Eligibility
To qualify for a return, the item must be in the same condition in which it was received, unworn or unused, with any original tags and packaging.
Proof of purchase or an order number may be required to process the request.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If the item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and provide an appropriate solution.
Return Shipping Costs
Defective, damaged, or incorrect products: Return shipping is provided at no cost to the customer.
Customer remorse or change of mind: The customer is responsible for the return shipping costs.
How to Return an Item
Step 1: Contact us at info@viborastorm.com to request return authorization.
Step 2: Wait for our team to provide the return instructions. Returns sent without prior authorization may not be accepted.
Step 3: Securely pack the item in its original packaging with all included accessories.
Step 4: Ship the authorized return according to the instructions provided by our customer service team.
Return Address
After your return request is approved, the item must be shipped to:
4801 South Military Trail, Greenacres, Florida 33463, United States
Please do not send an item before receiving authorization and return instructions from our team.
Refund Process
Inspection: Returned items are inspected after arrival.
Approval: We will notify you whether the refund has been approved.
Refund timing: Approved refunds are issued to the original payment method. Depending on your bank or payment provider, the amount may take up to 7 business days to appear.
Original shipping charges, if applicable, are non-refundable unless the item was damaged, defective, or incorrect.
Late or Missing Refunds
If an approved refund has not appeared, first check with your bank or payment provider. Processing times may vary.
If you have completed these steps and still have not received the refund, contact us at info@viborastorm.com.
Exchanges
If you would like a different size, color, or product, contact our customer service team. We will provide instructions based on product availability.
Order Cancellations
Cancellation requests are accepted within 24 hours of placing an order. We cannot guarantee cancellation after processing or shipment has begun.
Contact Information
Store name: Viborastorm
Company name: VNMESE LLC
Company number: L22000049987
Company Address: 4801 South Military Trail, Greenacres, Florida 33463, United States
Email: info@viborastorm.com
Phone number: +1 857 4918529
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed